From the annals of Yolo County Court in California comes this astonishing anecdote. According to court records, it seems some leaders at a local Target store compiled a tip sheet aimed at helping supervisors manage Latino employees effectively. The tip sheet entitled, “Organization Effectiveness, Employee and Labor Relations Multi-Cultural Tips,” included some interesting advice for managing Latino employees. Here’s a few of those gems:
a. Food: not everyone eats tacos and burritos;
b. Music: not everyone dances to salsa;
c. Dress: not everyone wears a sombrero;
d. Mexicans (lower education level, some may be undocumented);
e. Cubans (Political refugees, legal status, higher education level); and
f. They may say ‘OK, OK’ and pretend to understand, when they do not, just to save face.
I must give them credit for item b, indeed I am a terrible Salsa dancer.
I realize this was probably a few rogue supervisors attempting to provide a cultural resource for their managers; however, it once again proves the point that organizations, even those as well known and well managed as Target, can still miss the “cultural train.”